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Terms-Conditions

General Terms

Geeks Resolve will undertake commercially reasonable efforts to provide technical assistance under this agreement, but do not guarantee that all problems will be solved or that any item will be error-free.Geeks Resolve also reserve the right to terminate service to any individual who abuses any support program including, but not limited to sharing customer identification numbers with others.

Geeks Resolve IS NOT LIABLE FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR ANY REASON (INCLUDING LOSS OF TIME, LOSS OF DATA OR SOFTWARE, LOSS OF PROFITS OR LOSS OF REVENUE) EVEN IF Geeks ResolveHAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND OUR LIABILITY IN ALL EVENTS WILL NOT EXCEED THE SUPPORT FEES THAT YOU HAVE PAID UNDER THIS AGREEMENT.

Geeks Resolve has the right to use and treat as non-confidential any information you may give Geeks Resolve during your use of our support program unless you specify in writing the fact that certain material should be treated as being confidential.

This is the full and final agreement between you and Geeks Resolve, and it supersedes any promises, representations or agreements relating to the subject of this agreement. This agreement may be changed only if you and Geeks Resolve authorized representative do so in writing. No inconsistent, additional, or pre-printed terms on your purchase order or other business form apply.

This agreement shall be governed and controlled by the US law. No choice of law rules of any jurisdiction will apply.

INCIDENT Definition

An incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate parts.When, after 3 attempts on separate business days, the customer cannot be reached regarding an open incident, the incident is considered closed, unless otherwise agreed by Geeks Resolve and the customer. Geeks Resolve will endeavor to provide resolutions to questions within a reasonable time, but at least within 2 business days after the question has been dispatched to a technician. If the nature of the question prevents Geeks Resolve from providing a resolution within that period, Geeks Resolve will contact the customer to inform them when a resolution can be expected.

Response Time

A response to a request for Support may consist of receipt of and acknowledgement by Geeks Resolve of your request for Support, and may not include answers to your request for Support. You acknowledge and understand that no software is perfect or error free, and that despite its commercially reasonable efforts, Geeks Resolve may be unable to provide answers to or resolve some or all requests for Support. Geeks Resolve makes no promises, guarantees or assurances of any kind that it will be able to provide the Support you seek.Response Time is based on your purchased Support Program and Geeks Resolve business hours, Monday to Saturday, 09:00 to 20:00 EST, except non-service periods.